Metro Tourism

PDF Download, free and safe download

Effective Customer Care PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Effective Customer Care PDF full book. Access full book title Effective Customer Care by Pat Wellington. Download full books in PDF and EPUB format.

Effective Customer Care

Effective Customer Care PDF Author: Pat Wellington
Publisher: Kogan Page Publishers
ISBN: 0749459980
Category : Business & Economics
Languages : en
Pages : 144

Get Book

Book Description
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.

Effective Customer Care

Effective Customer Care PDF Author: Pat Wellington
Publisher: Kogan Page Publishers
ISBN: 0749459980
Category : Business & Economics
Languages : en
Pages : 144

View

Book Description
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.

Customer Relationship Management and Customer Service

Customer Relationship Management and Customer Service PDF Author: Adele Berndt
Publisher: Juta and Company Ltd
ISBN: 9780702161247
Category : Customer relations
Languages : en
Pages : 204

View

Book Description
Customer relations management (CRM) is about maintaining long-term customer relationships. This book looks at creating and managing customer relationships and how relationship marketing, applied throughout any organisation, can create new value to build the organisation for the long term. In order to achieve CRM, companies need to focus on customer retention, a high customer commitment and a long-term perspective. The book examines the changes in the practice of marketing and the solutions offered by relationship marketing. It also analyses the profound impact of technology and how it enables the business to focus on individual customers.

Customer Care Excellence

Customer Care Excellence PDF Author: Sarah Cook
Publisher: Kogan Page Publishers
ISBN: 0749450665
Category : Business & Economics
Languages : en
Pages : 280

View

Book Description
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.

Successful Customer Care in a Week: Teach Yourself

Successful Customer Care in a Week: Teach Yourself PDF Author: Di McLanachan
Publisher: Hachette UK
ISBN: 1444159879
Category : Business & Economics
Languages : en
Pages : 128

View

Book Description
The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Handbook of Research on Technology Applications for Effective Customer Engagement

Handbook of Research on Technology Applications for Effective Customer Engagement PDF Author: Mohd Suki, Norazah
Publisher: IGI Global
ISBN: 179984773X
Category : Business & Economics
Languages : en
Pages : 391

View

Book Description
In the challenging digital economy, bridging the gap between the external stakeholder and business entities through effective applications of technology carries more importance than ever before. By building a strong online presence and maintaining a long-lasting relationship with valuable customers through high-quality customer experience, companies continue to thrive during this digital age. The Handbook of Research on Technology Applications for Effective Customer Engagement is a pivotal reference source that provides vital research on the utilization of the best research practices for consumer satisfaction and loyalty. While highlighting topics such as target marketing, consumer behavior, and brand equity, this publication explores the applications of modern technology in marketing as well as recent business activities of international companies. This book is ideally designed for business professionals, practitioners, marketers, advertisers, brand managers, retailers, managers, academics, researchers, and graduate-level students.

Strategic IT Management

Strategic IT Management PDF Author: Dirk Buchta
Publisher: Springer Science & Business Media
ISBN: 3834993255
Category : Business & Economics
Languages : en
Pages : 220

View

Book Description
IT is not a cost factor, but a tool, to cut process costs in a company. This message cannot be elaborated enough in times of very short IT budgets. The book points out, how a company with tight resources can generate value – using standard as well as individual software.

Powerful Phrases for Effective Customer Service

Powerful Phrases for Effective Customer Service PDF Author: Renee Evenson
Publisher: AMACOM
ISBN: 0814420338
Category : Business & Economics
Languages : en
Pages : 304

View

Book Description
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you’ll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.

Customer Service Course - Necessary Skills For Effective Customer Service

Customer Service Course - Necessary Skills For Effective Customer Service PDF Author: Online Trainees
Publisher: Online Trainees
ISBN:
Category : Business & Economics
Languages : en
Pages : 75

View

Book Description
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements. Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business. Subjects covered in this course include Effective Communication Telephone Skills Listening Skills Dealing with Clients The Main Purpose Of Staff Training Effective Communication. Listening Skills. Customer Loyalty.

Perfect Customer Care

Perfect Customer Care PDF Author: Ted Johns
Publisher: Random House
ISBN: 1446492613
Category : Business & Economics
Languages : en
Pages : 224

View

Book Description
Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.

DNA of effective Customer Strategies

DNA of effective Customer Strategies PDF Author: Wladimir Kovacic
Publisher: BoD – Books on Demand
ISBN: 3749418179
Category : Business & Economics
Languages : en
Pages : 92

View

Book Description
The challenge to generate and improve profits from the company's customer relationships and to find the best customer strategy for a company has motivated scholars and practitioners across nearly all industries and geographical regions to conceptualise and produce a wide range of different theories and practical solutions. Companies invested billions and some of those companies are still investing significant amounts to establish and improve their customer relationship management. However, the customer relationship management (CRM) landscape seems challenging as more than 60% of all customer relationship management initiative launched failed. The book discusses why customer relationship management initiatives are still challenging and outlines an alternative corporate CRM framework as an alternative strategic management perspective, offside the common-sense CRM literature and related case studies. In detail, the book discusses in five different interrelated sections the key building blocks of an effective customer strategy design. Every section includes detailed explanations, examples and answers how to avoid design mistakes during the critical customer strategy design process. Furthermore, every section outlines valuable templates and design results which can easily be applied to every company and organisational strategy design process. The sixth section provides a straightforward view and alternative concept of how the performance of customer strategies can be easily monitored. Organisations can only manage the performance of the company's customer strategy if the strategy is measured effectively and embedded into the company's strategic controlling process. Furthermore, the book outlines how the new customer strategy can easily be integrated into the company's strategic planning system. The last section outlines how new customer strategies can be implemented and established through strategic initiatives. Strategic initiatives represent a progressive form of strategy making and implementation. In this connection customer-improvement-related key sources of a firm's sustainable competitive advantage are mobilised and renewed. Therefore launching a strategic initiative to design and implement a new customer strategy outlines the most appropriate form to turn the company's customer behaviour patterns into profit-impacting behaviour patterns and close the company's customer value gap. Furthermore, strategic initiative implementations are result-oriented and flexible, and they extend the static strategic planning process into a more dynamic one by combining strategic thoughts and implementation at the same time as involving a wide range of different stakeholders within a company, from top management to almost all members of the organisation.